VMS Academy

Sales Courses

• Steps to Knowledge
  • This course will teach you the steps to learning and allow you to understand there is a light at the end of the tunnel.
• Selling yourself to yourself
  • This course will teach you to motivate yourself on an hourly basis.
• Interviewing for a living
  • This course will teach you to realize that you don’t sell for a living. You interview for a living.
• First impression
  • This course will teach you the true definition of first impression and show you how to make a good one every time.
• The Proper greeting
  • This course will teach you the proper greeting and explain why traditional car greetings don’t work.
• Building Rapport at the next level
  • This course will teach you to connect with customers in a way that you never thought possible by utilizing the DISC and practicing the platinum rule.
• Proper Investigation Techniques
  • This course will teach you to allow the customer to assist you in determining the proper vehicle and walk around. Never have to guess again.
• The Proper walk around
  • People love to buy. They hate to be sold. This course will teach you go over the proper items based on your customer’s wants and needs.
• The Proper Demonstration Drive
  • This course will teach you the proper way to take your customer on a demonstration drive.
• Selling your Dealership
  • This course will teach you how to show rather than tell your customer what your dealership has to offer after the sale.
• Asking for the write- up instead of the sale.
  • This course will teach you five rock solid methods to ask for the write- up.
• Three types of negotiation
  • This course will teach you that there are three types of negotiations and make you understand that only one will make you money.
• The finance turn
  • This course will teach you the proper way to introduce the finance manager to your customer.
• Delivering the vehicle
  • This course will teach you the proper way to deliver a sold vehicle.
• Follow- up and prospecting after the sale.
  • This course will teach you who to stay in touch with your customer after the sale and to create referrals.
• Increasing your customer base through Social media
  • This course will teach you the value of social medial in the sales process.
• Avoiding Objections
  • The best sales people don’t have to overcome objections because they don’t get many. This course will teach you to cut your objections in half.
• Overcoming Objections
  • This course will teach you to overcome objections in the event that you do get them.

Finance and Insurance Courses

• Steps to Knowledge
  • This course will teach you the steps to learning and allow you to understand there is a light at the end of the tunnel.
• Selling yourself to yourself
  • This course will teach you to motivate yourself on an hourly basis.
• Interviewing for a living
  • This course will teach you to realize that you don’t sell for a living. You interview for a living.
• First Impression
  • This course will teach you the true definition of first impression and show you how to make a good one every time.
• The initial interview
  • This course will teach you how to meet the customer before they enter your office.
• Building Rapport at the next level
  • This course will teach you to connect with customers in a way that you never thought possible by utilizing the DISC and practicing the platinum rule.
• Building Value
  • To sell an unseen product, you must paint a beautiful picture. This course will teach you to do that.
• Menu selling
  • This course will explain the importance of selling from a menu vs. selling one product at a time.
• Avoiding objections
  • This course will provide you with techniques to offer options rather than lowering the price of your products.
• Overcoming objections
  • This course will provide you with the necessary tools to aid in overcoming objections.
• Being a mentor
  • This course will show you how to mentor others that you depend on to bring in business.

Service Courses

• A service Story
  • This course will utilize a story to explain steps to the sale from the service drive.
• Prompt Greeting methods
  • This course will explain the importance of the prompt greeting and show you how to make your customers feel welcome every time.
• Learning to be courteous while busy
  • This course will show you how to make sure that customers feel you are courteous at all times.
• Understanding others through active listening
  • This course will provide you with active listening skills so that your customers will know that you are listening.
• Using the walk- around as a bridge to selling
  • This course will show you how to utilize the walk around to upsell and identify repairable items that customers don’t usually notice.
• Recommending the appropriate work
  • This class will provide you with the word tracks necessary to make your customers understand you have listened to their concerns and are going to take care of their primary concerns.
• Explaining the process
  • This class will show you the importance of explaining the process and following through.
• Setting the Expectations
  • This class will explain the importance of setting time line expectations and following through.
• Completing the work in the time promised
  • This class will explain the importance of realistic promises rather than over promising.
• Final close- out with the customer
  • This class will show you how to schedule pick- up times so that all of your customers are served in a timely fashion.
• Handling the financial transaction
  • This course will show you the importance of playing a significant role in the financial transaction.

Manager and Leadership Courses

• Understanding your role
  • This course will define your role as a manager and show you how to juggle tasks while maintaining rapport with everyone you come into contact with.
• Being a counselor
  • This class with show you how to counsel your employees that are not producing.
• Being a teacher
  • This class will provide you with teaching techniques and methods designed to increase employee satisfaction and production.
• Leading by example
  • This class will make you aware that you are leading by example at all times and show you the correct way to lead.
• Understanding your employees thru DISC
  • This class will teach you to understand the four different personality traits and help you to communicate at a much higher level.
• Utilizing the DISC
  • This class will teach you to utilize the DISC in hiring, team building, promoting, as well as counseling.
• Motivating others
  • This class will teach you how to motivate others for their reasons not yours.
• One on one meetings
  • This course will show you how to use a short daily one- on- one meeting to guide and inspect what you expect.
• Group meetings
  • This course will explain the importance of daily group meetings to improve the teams you manage.
• Goal setting
  • This course will explain the importance of goal setting and show you several different methods to track employees.
• Checking in
  • This class will outline the topics you need to cover before your employees begin their day.
• Checking out
  • This class will outline the topics you need to cover before your employees leave for the day.
• Teaching moments
  • This class will show you when to teach, when not too, and how to do it.